FAQ
1. I have forgotta my password
A: Go to the Login page and click on "Forgot Password". Please enter your email address in the field provided. An email with a link to reset your password will be sent to the email address you entered shortly.
We always strike the best to simplify your order process and let you have better user experience while shopping with us. Below is the flow, Register/Login>Select Item>Enter personalize information>Add to Cart>Checkout>Check Billing Address>Check Shipping Address>Select Payment Type>Place Order>Select Payment Method>Enter Bank/Card Detail>Continue>Receive Payment Success Email>Check for Shipping Updates (My Order) after 48 hours>End.
3. I just placed my order and I have to change something, what do I do ?
Your order enters our production facility right after it is placed. For this reason, changes to orders are not encouraged. We suggest that you take a few extra moments to review your order before submitting it.
4. Does item sold inclusive SST ?
No. Vperr Enterprise is non-SST registered company in Malaysia. Thus, all item and service prices stated on web site are exclusive of SST.
5. How do personalize my product ?
Select the PRODUCT on the shopping page. Enter require field on Intial, Names, Year (this limited option is to maintain the highest quality as its original design). Once done, add the item to "Add to Cart". Always check the View Cart & Checkout page for verification. If you found error, REMOVE and ADD NEW item and continue SHOPPING or CHECKOUT.
6. Can i enter more characters than the site is allowing ?
Character limits can vary from item to item. These limits are intentionally set for some items to maintain visual quality and cannot be exceeded. Most of our settings give wide flexibility to our customer for a comfortable personalization experience.
7. What content is NOT acceptable for Design on Giftstoria.com ?
Giftstoria.com reserves the right to refuse reproduction of prohibited content. Prohibited content includes content or material (text, images or photos) that Giftstoria.com believes: 1. Is abusive, deceptive, pornographic, obscene, defamatory, slanderous, offensive, or otherwise inappropriate 2. Contains copyrighted material used without written permission of the owner 3. Violates or otherwise encroaches on the rights of others 4. Advocates illegal activity 5. Harms anyone, including minors 6. Provides a link to any of the above. More details stated in Term of Use.
8. What kinds of payments can I use ?
Customers in Malaysia can use any Credit/Debit Cards on the Visa and Master networks as long as the cards are enabled for online use. Apologise for not applicable on GIRO for the moment. However, we do accept offline payment, please refer during checkout.
9. Is it safe using my Credit Card ?
We are using Stripe Pay(https://stripe.com/en-my) who is a reputable and leading International and regional Payment Gateway Provider. The company is notified under Malaysia's Payment System Act and also PCI Data Security Standard (DSS) compliance which is the highest standard in payment industry to ensure all transactions are safeguarded. The information exchanged during checkout is encrypted using this SSL protocol to ensure that businesses follow best practices for protecting our customers’ payment card information. As a fraud-preventive measure, we will send you a confirmation email once your order is confirmed. If you receive an email confirmation for a transaction you didn't approve, please contact your bank directly to raise this issue and they will then liaise with us on your behalf.